Mountain Kingdoms – Office Assistant

Mountain Kingdoms is a specialist tour operator that has been offering trekking holidays for over 23 years.

Steve Berry, our MD, set-up the company, originally as Himalayan Kingdoms, and still runs it today.  Over the last 10 years we have increasingly diversified our holidays beyond the Himalaya, and as a result changed our name from Himalayan Kingdoms to Mountain Kingdoms in October 2008. We also now offer Cultural Tours and Trekking Peaks in addition to our core trekking holidays.  

 We are members of AITO, the Association of Independent Tour Operators.  We have a top AITO sustainable tourism rating, and won their annual award in 2008.

The majority of our business is handled either online or over the telephone.  However we encourage potential travellers wishing to visit our offices to discuss their holiday plans.  Our recent relocation of offices within Wotton under Edge to Long Street will enable us to potentially develop a “passing trade.”  The Cotswold Way follows the length of Long Street and keen walkers are our primary target market.

We have a small team of 12 staff: 4 full-time and 8 part-time and are now seeking to recruit a full-time Office Assistant.  Details of this role and responsibilities are provided on the Job Description.  To apply for this post please submit a CV and covering letter, outlining why you feel you are suitable and what attributes you could bring to our team.

You can submit your application either by post to Steve Harbert

or alternatively by email to info {at} mountainkingdoms(.)com

 The closing date for applications is 4 June 2010 and those selected for interview will be notified no later than 11 June.  Unsuccessful applicants will be notified by email.

Main Duties:

The Office Assistant will be required to provide day to day administrative support across all areas within Mountain Kingdoms, eg Reservations, Operations, Marketing and Finance.  This will include:

	Approx. % of time
1.    Recording, filing and archiving client information	20

 

2.    Updating client records on company database

15

 

3.    Processing and despatch of brochure and itinerary enquiries

15

 

4.    Packing and despatch of pre-trip equipment and information to clients.  Receiving and processing returns.

15

 

5.    Mailing out post trip client questionnaires and tracking returns

10

 

6.    Photocopying, scanning and printing of client information

5

 

7.    Daily despatch of all company post

5

 

8.    Collation and despatch of ad-hoc promotional mailings

5

 

9.    Additional routine support tasks as required, eg setup for travel shows.

10

 

 

Required Skills and Experience:

Essential:

• Ability to respond appropriately to a wide range of enquiries
• IT skills, particularly Microsoft Office, Excel, Word, mail merge, and databases
• Ability to work on own initiative, and as part of a team
• Ability to prioritise & manage multiple priorities

Desirable:

• Good communication skills, both written and verbal
• Experience of working in an office environment
• Confidence
• Telephone skills

Responsible to:  Steve Harbert – Office Manager

Hours of Work:  0900-1730 Mon-Fri (including one hour for lunch.)

A degree of flexibility with these hours may be possible but core tasks for this role will require the successful applicant to work afternoons and during school holidays

Salary:  Between £10k and £12k, depending upon experience

Probation:  This post is subject to a three month probationary period.

Term:  This post is initially offered on a one year contract.

By Belinda Kirk | Published in: Jobs